POM Safe Mobile App Release Notes

📱 POM Mobile 2.17.0

What's new

• Push Notifications are now the default for Check On Me alerts. Previously, Check On Me user alerts defaulted to SMS. New and existing users will now receive these as Push Notifications by default. If notifications aren't enabled on your device, the app will prompt you to turn them on.

• No more Risk Survey after an SOS. If your Check On Me escalates to an SOS, you won't be asked to complete a Risk Survey when it's resolved.

• In-app update prompts. Starting with this release, the app can let you know when a newer version is available. If you're on an outdated version in the future, you'll see a prompt asking you to update.

• Clearer Fake Call timer description. Updated the help text on the Fake Call default timer setting so it's obvious what the timer controls — and that Fake Calls triggered from a POM Device always ring immediately, regardless of this setting.

Bug fixes

• Fixed an issue where users were unable to check out of a Check On Me after the app had been backgrounded for roughly an hour or more.

📱 POM Mobile 2.16.0

New Features
• Intake Risk Assessment — New dedicated screen for performing risk assessments directly from the mobile app, with address search, recent search history, and map integration
• Message Detail View — New messages inbox with support for critical messages and announcements

Improvements
• Login Screen — Improved layout spacing and added clear error messaging when a phone number has opted out of SMS (with instructions to re-enable)
• Keyboard Fix — Resolved issue where keyboard would disappear on the Confirm Account screen when scrolling
• Android Notification Icons — Fixed notification icons showing as white squares on Android
Bug Fixes
• Fixed Reports notification dot not appearing when a user is tagged in a shared report
• Fixed Bluetooth battery values — invalid readings are now filtered before sending
• Fixed connectivity handling for more reliable reconnection

 

📱 Mobile App Release v2.15.0

Enhanced Onboarding Experience: New permission screens now clearly explain why POM Safe needs each permission, helping you understand how we protect your safety and privacy.

Improved Battery Performance: Added Motion & Fitness permission to optimize when the app requests your location, significantly reducing battery drain while maintaining safety coverage.

Smart Safety Notifications: The app now automatically sends push notifications when you enter locations with available safety data, keeping you informed without needing to manually check.

Better Check-in Controls: Updated Check On Me and Fake Call features with improved time controls, making it easier to set precise hours and minutes for your safety preferences.

In-App Training Access: Added training videos directly in the Support section, so you can quickly refresh your knowledge of POM Safe features without leaving the app.

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Previous Releases

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V2.14.0

What's New

Quickly report safety observations at visit locations to help protect yourself and your colleagues. Your reports automatically appear for other caregivers visiting the same area.

How It Works

From Mobile App:

1. Tap Field Safety Report from the main menu
2. Select your location from a list of near by addresses or search
3. Choose a category (Safety Concern, Environmental Access, Home Access, etc.)
4. Add your observation in the comment box

Smart Visibility:

• Safety Concerns go directly to management for review
• Other reports (parking, access, household notes) are shared with field teams. Optionally, you can flag these reports so your management is also notified when it's shared
• All reports for your organization appear on your map when approaching the location

Key Benefits

• Stay Informed: See safety notes from colleagues before arriving
• Quick Reporting: Simple comment box - no complex forms
• Automatic Escalation: Safety concerns trigger management review

Categories Available

• Safety Concern
• Environmental Access Concerns
• Home Access Issues
• Household Notes
• Sanitation Risks
• Area & After-Hours

 

         

         

What's New

POM Mobile App – Release Notes

This update brings powerful enhancements to your safety workflow and map awareness experience:

🗺️ Map & Reporting Enhancements

             

• Nearby Reports Banner: A new banner on the Map screen now shows the number of nearby reports, keeping users aware of recent activity.

• Improved Report Layering: We’ve adjusted how dots are layered on the map so all reports remain visible, even in clustered areas.

• Report Count Indicator: A red dot with the number of nearby reports now appears on the Reports button, prompting users to tap and view the full details of those reports.

• Field Safety Reports in Safety Search: Safety Search results now include Field Safety Reports within 160 feet of a location. These are displayed alongside crime and sex offender data as "at location."

⏱️ Daily Shift Feature

         

• New Shift Timer: POM Users can now start a shift timer ranging from 1 to 24 hours.

• Visual Countdown: The timer starts green and shifts to red it has expired and about going to escalate to dispatch, offering a clear visual indicator of to users.

• Shift Controls: Tap "View Shift" to add time, end the shift, or view time remaining.

• Expiration Notifications: Users will be notified via SMS and/or Push when their shift expires.

• Automatic Safety Check: If a user doesn’t check out when time expires, POM dispatch will proactively call to confirm their safety. Shifts operate similarly to "Check on Me," but support longer timeframes.

If you'd like to learn more or enable the Daily Shift feature for your organization, please contact your POM Safe Customer Success Representative or send us an email at [e-mail] 

 

Release Notes (v2.10.0)

Simplified Login for New Users

We've made it even easier for new users to get started with the POM Mobile App:

• When you download and open the app for the first time, you can now enter your mobile phone number to begin.

• If your phone number is already in our system, you’ll be able to log in just like before — no extra steps needed.

• If we don't recognize your phone number, you’ll be guided through a simple account creation process:

  • Choose how you want to create your account: using your Invite Code, Employee ID, or Company Email Address.

  • Important: If you choose Employee ID or Company Email, you must be added to your organization’s system before you can complete account setup.

  

This update makes it faster for users to get connected, while ensuring accounts stay secure and tied to the correct organization.

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Thanks for using POM Safe.
We're committed to making it as easy as possible for you to stay protected and connected.

If you have any questions or concerns please contact us at [e-mail] or by using in app Live Chat available in the 'Support' tab. (M-F 9am-5pm EST.) 

Release Notes (v2.7.0)

New Features & Enhancements

• Tag Users in Safety Reports – Team leaders can now tag and notify one or multiple mobile app users when generating a safety report in the Safety Hub. Tagged users will receive a notification and can view the report directly in the mobile app.

• Reports Update - When viewing reports, users will now see reports they have been tagged in first, and can tab to near by reports. 

• Live Chat Support for Device Pairing – Added live chat support to assist users during POM3/POM Mobile pairing.
• Guided Tour for New Users – A new guided experience helps users understand the core functionality of the mobile app. This tour will be presented to all mobile app users upon updating to v2.7.0.

 

• Check on Me Default Setting Update – The Check on Me feature is now disabled by default for organizations. This ensures organizations can set up internal protocols before enabling it for their users.
• WatchOS Companion App – If a user has an Apple Watch, the POM Safe app will automatically be available on their watch. Users can now:
  • Start an SOS
  • Schedule a fake call
  • Start a Check on Me session

 

• Visit Risk Reviews - After a Check on Me, prompt your users to flag a visit as requiring a risk review. Optionally, survey the user to see how safe they felt at the home and in the neighborhood.

 
 

Bug Fixes & Improvements

• Updated Connections Copy – Removed wording that incorrectly suggested connections are mandatory.
• Safety Search Clarity Improvement – When a safety search returns a sex offender within 50m of a location, it is now explicitly clear that the offender is nearby rather than at the searched address.

• Emergency Passcode: Made the Passcode text more prominent in the profile page so it's clear what it is, and when a user will be expected to provide it to dispatch. 

This update enhances safety reporting, usability, and support while improving clarity in key areas. Let us know if you have any feedback! 🚀