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Add new POM Safe dispatch number to your contacts

Published by POM Safe Support

We recently identified an issue where some users were not receiving calls from POM Safe Dispatch due to carrier-level call filtering. That issue has been resolved, and we have added a new dispatch number to ensure calls reach you reliably going forward.

To make sure you receive all POM Safe Dispatch calls, both numbers below must be saved in your contacts. Follow the steps for your device.

POM Safe dispatch numbers

Existing number 1-866-306-1331

Keep this

New number 1-833-689-5330

Add this

Do not remove the existing number. Both numbers should be saved to your POM Safe contact. Dispatch calls may come from either number.

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Already have a POMSafe Dispatch contact?

Follow these steps to add the new number to your existing contact.

On iPhone

1. Open the Contacts app and find your POMSafe Dispatch contact
2. Tap Edit
3. Tap "add phone" and enter 1-833-689-5330
4. Tap Done

On Android

1. Open the Contacts app and find your POMSafe Dispatch contact
2. Tap the edit (pencil) icon
3. Tap "Add phone number" and enter 1-833-689-5330
4. Tap Save

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Don't have a POMSafe Dispatch contact yet?

Create a new contact and add both dispatch numbers at the same time.

On iPhone

1. Open the Contacts app and tap the + icon in the top right
2. Enter POM Safe Dispatch as the contact name
3. Tap "add phone" and enter 1-866-306-1331
4. Tap "add phone" again and enter 1-833-689-5330
5. Tap Done

On Android

1. Open the Contacts app and tap the + icon
2. Enter POM Safe Dispatch as the contact name
3. Enter 1-866-306-1331 in the phone number field
4. Tap "Add phone number" and enter 1-833-689-5330
5. Tap Save

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If you have questions or need help updating your contacts, please reach out to your supervisor or contact POM Safe Support [e-mail]